HEGERLS Warehouse Automation Solutions & High-Density Storage Systems
Find answers to common questions about warehouse automation, storage systems, software solutions, and project implementation. HEGERLS provides professional insights to help you better understand our technologies, solutions, and services for building efficient smart warehouses.
We are a professional manufacturer and system integrator in the smart warehousing industry. HEGERLS designs and produces core equipment such as four-way shuttle systems, stacker cranes, conveyor systems, and warehouse management software, providing fully integrated solutions rather than single products.
Delivery time depends on project scale. Generally, racking systems require around 25 days for production, while automated equipment systems take approximately 60–90 days. HEGERLS ensures efficient production planning and project management to guarantee on-time delivery with stable quality.
The standard warranty period is 1 year, starting from project acceptance. Customers may choose extended warranty services, which can be extended to 2 years or longer. HEGERLS provides free repair and replacement for quality-related issues during the warranty period.
Yes. We have extensive project experience across Asia, Europe, South America, and the Middle East. HEGERLS can provide case videos, technical documentation, and operational data. Customers are also welcome to visit our factory and domestic reference projects for a deeper understanding of system performance.
Our standard software comes with a lifetime license and does not require mandatory renewal fees. HEGERLS also offers optional services such as system upgrades, feature development, cloud services, and long-term maintenance support.
Yes. Our system supports seamless integration with ERP, MES, SAP, and other third-party platforms. It can also connect with AGVs, conveyors, robots, and forklifts from different brands. HEGERLS uses open API architecture to ensure full system interoperability.
We provide CE certification and ISO 9001 quality management system certification. Third-party inspections (such as SGS, TÜV Rheinland, or Bureau Veritas) can be arranged according to customer requirements. HEGERLS fully supports inspection procedures and provides all necessary technical documentation.
We offer remote technical support, fault diagnosis, and spare parts supply. Most issues can be resolved quickly online. If needed, engineers can be dispatched for on-site service. HEGERLS is continuously expanding its global service network to improve local response efficiency.
We can provide detailed quotations for core systems such as four-way shuttle systems, two-way shuttle systems, and main automation equipment. However, conveyor systems, racking, and electrical control systems are usually customized based on overall project design. HEGERLS recommends sharing full warehouse requirements for a complete system proposal and optimized cost solution.
